We talked about the role of Generative AI in the advancement of banking from 1.0 to 2.0, using an “operating system” framework to make decisions, and breaking the stereotypical mold for Asian Americans in finance. Thong also gave many useful career advice, many coming from his own life stories.
Thong Nguyen’s Bio:
Thong M. Nguyen is Vice Chairman and Head of Global Strategy & Enterprise Platforms at Bank of America. He serves as a member of the company’s executive management team, reporting to Chairman & CEO Brian Moynihan.
Nguyen oversees Corporate Strategy, Enterprise Payments Strategy, Enterprise Data, Artificial Intelligence Governance, Capital Planning, Operational Excellence/Change Management, Business Continuity, Procurement/Vendor Management, Payments Strategy, and Real Estate.
Previously, Nguyen served as President of Retail Banking, with responsibility for operations of Bank of America’s coast-to-coast financial centers, contact centers and ATM networks, the nation’s leading digital banking platform, and Military Affairs Banking overseas.
Nguyen has also served as the Strategy, Sales and Operations executive for Consumer Banking at Bank of America. Earlier, he was Bank of America’s Corporate Strategy, Planning and Development executive, responsible for M&A/dispositions activities, New BAC (a long-term initiative to simplify operations and reduce costs at Bank of America), the BAC Private Equity portfolio, and the China Construction Bank strategic assistance effort.
Nguyen also held various other roles, including West Division executive for U.S. Trust; head of Fiduciary Solutions at U.S. Trust; head of Private Advisory Services at Global Private Banking; Global Corporate and Investment Banking business executive; and head of Global Wealth and Investment Management’s Marketing and Business Development groups.
Before joining Bank of America in 2003, Nguyen worked at GE Capital and McKinsey & Co. Nguyen received a B.S. in mechanical engineering and an MBA in finance and marketing from Columbia University.